Apple iPhone X: Issues with FaceID? Apple could replace your device

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company "updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID".

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

"In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair," MacRumors quoted Apple as saying.

"Run AST 2 on the customer's device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair," the company has said.

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique "FaceID" facial recognition system to unlock the device. The feature is enabled by a 'True Depth' camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person's face and verify identity. It is also expensive to fix.

Apple iPhone SE 2 video leak shows small iPhone X-like screen, dual cameras

The purported iPhone SE 2 shows aluminium chassis, similar to the one seen in original model, dual-camera set-up on the back and all-screen iPhone X-like design on the front

Apple, the Cupertino-based software and technology giant, is expected to launch three iPhone X-based smartphones this year, according to Taiwan-based KGI Securities analyst Ming-Chi Kuo. The smartphones are reported to sport 5.8-inch-6.2-inch screen sizes and different display technologies – OLED and IPS LCD.

However, a new leak has emerged showcasing a smaller 4-inch iPhone SE-based design with all-screen display, similar to the one found in iPhone X. Touted as iPhone SE 2, the smartphone’s design sketches were first reported by a technology portal BGR, which claimed to have received them from a reliable industry source.

Soon, a video surfaced on the web that showcased a working prototype of the product.

The purported iPhone SE 2 shows aluminium chassis, similar to the one seen in original iPhone SE. However, the front shows an all-screen-based design with an iPhone X-inspired notch. On the back, the leak video also shows dual-camera set-up, placed in similar style as found in iPhone X.

In the past, a report by Luke Lin, analyst at Digitimes Research, also alleged that Apple is preparing for a new inexpensive smartphone similar to the iPhone SE for 2018, featuring the wireless charging functionality, but not 3D sensing.

The iPhone SE 2 design and sketches contradicts previous information shared by analyst Ming-Chi Kuo, which stated that Apple would launch three new iPhones this year – two with OLED display, while the other one with an LCD display – featuring screen size not smaller than 5.8-inch.

iPhone X debut: Will slow supply dampen Apple's hopes in India?

iPhone X, which marks the 10th anniversary of the device, costs Rs 89,000 for a 64 GB model

After facing a lacklustre response to iPhone 8 and iPhone 8 Plus globally, including in India, Apple has now placed its bet on successful delivery of "super premium" iPhone Xthat aims for a scheduled arrival on November 3.

In the past few days, several media reports have claimed that Apple is facing a huge supply gap primarily for two reasons: difficulties in assembling the new facial identification software and 3D camera, and "off the charts" pre-orders for iPhone X after the Apple fraternity didn't make the expected beeline for iPhone 8 and 8 Plus.

The scenario suggests that people will have to wait long before they can grab an iPhone X. Analysts have already warned that the stock on hand is scarce, owing to constrained supply of key iPhone X components. The advanced depth-sensing camera system in iPhone X requires parts that only a few manufacturers can produce.

The iPhone X, which marks the 10th anniversary of the device, costs Rs 89,000 for a 64 GB model and Rs 1.02 lakh for the 256 GB variant.

According to Tarun Pathak, Associate Director, Mobile Devices and Ecosystems, Counterpoint Research, supply issues will have three main implications for Apple.

"Either the demand for iPhone X will shift to subsequent quarters or some part of the demand will be absorbed by iPhone 8 series if supply is delayed for long. In both the cases, it won't have much impact on Apple as its user base will remain within the iOS ecosystem," Pathak told IANS.

However, there is another scenario - where an Android premium user who wishes to shift to iPhone X decides instead to upgrade within the Android ecosystem due to unavailability of iPhone X. (more)

Apple iPhone X to cost Rs 89,000 in India: Know all about the new iPhones

With The anniversary-edition iPhone X takes a step forward in what could be the future of iPhone devices

In arguably the biggest event of the year in the world of technology, Apple Inc on September 12 unveiled the anniversary-edition iPhone X -- the roman X signifying the 10 years of Apple iPhones -- and two other iPhone iterations, the iPhone 8 and iPhone 8 Plus, among other devices.

While the iPhone 8 and iPhone 8 Plus are designed on the blueprints of the iPhone 7 and iPhone 7 Plus, the iPhone X, with its innovative face recognition technology and other features, takes a leap towards what is now seen as the future of iPhone devices.

Let’s take a look at the features and specifications of the new iPhones:

Apple iPhone X

With a glossy stainless steel frame body covered on the front and back by a glass design, the iPhone X has a rather wide 5.8-inch Super Retina OLED display. The glassy back is accentuated by a vertically placed 12-megapixel dual camera set-up, which supports optical image stabilisation (OIS). On the front, a new 7-megapixel TrueDepth camera enables auto image stabilisation and precise exposure control, and brings the portrait mode to the front camera for stunning selfies with a depth-of-field (Bokeh) effect.

Also Read : Vivo Y69: 16 MP camera will give you even more reasons to click selfies

The iPhone X dual camera set-up boasts a ƒ/1.8 aperture on the wide-angle camera and an improved ƒ/2.4 aperture on the telephoto camera for better photos and videos. A new quad LED True Tone Flash offers twice the uniformity of light and includes Slow Sync, which brings more uniformly lit backgrounds and foregrounds.

The cameras on the iPhone X are custom-tuned for the augmented reality (AR) experience. Each camera is individually calibrated with new gyroscopes and accelerometers for accurate motion tracking.

The camera also delivers the highest quality video capture ever in a smartphone, with better video stabilisation, 4K video up to 60fps and 1080p slo-mo up to 240fps. The Apple-designed video encoder provides real-time image and motion analysis for optimal quality video.

With iOS 11, iPhone X supports HEIF and HEVC for up to two times the compression and storage for twice as many photos and videos. (more)